A sommelier in your pocket.
The fastest way to reach us is by email. Every message is read by a human, usually within a day.
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Sommi Pro → Cancel Subscription. Apple manages all subscription billing — we cannot cancel it for you, but we can help if something looks wrong.
How do I restore a subscription on a new phone?
Sign in with the same Apple ID, open Settings inside the app → tap "Restore purchases".
How do I delete my account?
Settings tab → Delete account. This wipes your account, subscription record, scan history, and any cloud backup. The action is immediate and irreversible.
The app didn't recognize my wine.
Try a sharper, well-lit photo of the front label that includes the producer name and vintage. If you keep getting blank results on a real bottle, email us the photo and we'll take a look.
I'm seeing a paywall but I just subscribed.
Tap "Restore purchases" on the paywall. If that doesn't work within a minute, sign out and back in. If it still doesn't, email us — we can verify the subscription on our side.